International Game Technology has been awarded a seven-year base contract to provide the West Virginia Lottery with a wide array of products including a new draw-based central system, new lottery terminals, a redundant, multi-technology communications network, and ongoing services.
The contract, which is expected to commence on June 28, 2018, allows for three one-year renewal options and is the result of a competitive procurement. Additionally, IGT recently signed a four-year contract with the West Virginia Lottery to provide 100 per cent of the Lottery’s instant ticket printing business, also following a competitive cost bidding process. The West Virginia Lottery has been a valued lottery partner to IGT since 2009.
“We are excited to customize our global customer experience and retailer and player insights into a fully integrated service approach for the West Virginia Lottery,” said Jay Gendron, IGT Senior Vice President, WLA North America Lottery. “We have designed our products and services to assist the Lottery in achieving its sales and will work to improve growth and sustain profitability. We appreciate the Lottery’s continued confidence in IGT, and are proud to be a partner in the commitment of our customer to maximise returns for their good causes including West Virginia seniors, education, and tourism.”
Under the terms of the lottery system contract, the West Virginia Lottery will receive several components of IGT’s Aurora™ platform including Aurora Navigator back-office applications for Lottery personnel that will help them better manage their business and enhance productivity. The Lottery will also receive IGT’s Aurora Performance Intel solution, a comprehensive business intelligence and analytics tool that provides actionable insights. IGT’s Aurora Retailer Wizard solution offers a secure website for West Virginia Lottery retailers to more effectively manage their businesses, interact with the Lottery, and drive results. Aurora OnePlace provides Lottery field sales personnel more effective tools for sales and inventory management at retail locations.
The West Virginia Lottery will also receive IGT’s full function Altura Flex draw-based lottery terminal offering a smaller footprint to optimise retail space, while continuing to offer a highly configurable platform derived from the Altura GT1200. A new reader for play slips is designed to reduce maintenance cycles and improve throughput. A high-resolution wide-screen retailer display will enhance the ease of use and productivity of retailers.
IGT’s Aurora MultiMedia in-store signage allows for the transmission and management of West Virginia Lottery information, advertisements, and promotions directly to players at the point-of-sale. The Lottery will also receive an enhanced communications solution for over half of its retailer network with IGT’s patented Dual Comm Inside, an innovative pairing of next-generation VSAT technology with 4G cellular, to offer the highest network availability in the lottery industry.
IGT will maintain its primary and backup data centers in West Virginia, providing services to the West Virginia Lottery including installation and maintenance of the new system platform, terminals, and communications network; retailer training; field services; telemarketing sales and services; and instant ticket warehousing and distribution.