Interactive
US – Tipico chooses Jumio to improve mobile customer experience
By Phil - 18 August 2016
Jumio Corp., a leader in ID verification, has announced that Tipico, one of the largest online gambling operators in the European market and part of the top 50 online gaming companies in the world, has integrated BAM Checkout to streamline first deposits for its mobile customers.
Jumio’s own research has shown an average time of between one-to-two minutes for making deposits; with some operators reporting abandonments rates of up to 70 percent. It is an industry-wide problem and one Jumio is leading the way in solving.
Now, thanks to Jumio, Tipico customers can simply scan their bankcard with their mobile device when making a deposit on the mobile site or app., multiple keystrokes and the potential for error are replaced with a fast, secure and seamless process.
Jim Parkins, Director of Product Management at Tipico said: “We want to provide a great customer experience at every step of the process. The first deposit is a critical step of the customer journey and sets the standard for the rest of their experience with us. With a simple and secure method of making a first deposit, we are giving new customers a first class experience right from the start. We have been especially impressed with how simple it was to integrate Jumio’s systems with our. We are sure that this is the beginning of a successful relationship which our customers will benefit from.”
Robert Prigge, Chief Revenue Officer, at Jumio, added: “Tipico is a serious name in gaming and we are pleased that to work with them to provide their customers the perfect experience from start to finish. Jumio is rapidly becoming the go-to solution for gaming operators who want to solve abandonment issues and with very good reason.”
