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Australia – Tower Hotel operator charged for failing to have YourPlay available

By - 14 September 2023

The Victorian Gambling and Casino Control Commission (VGCCC) has charged Rumotel Pty Ltd, the operator of the Tower Hotel in Hawthorn East for breaches of the Gambling Regulation Act 2003.

34 charges have been laid for alleged failures by the Tower Hotel to have the mandatory pre-commitment technology – YourPlay – functioning on its electronic gaming machines and on the related YourPlay kiosk.

One further charge has been laid for an alleged failure by the Tower Hotel to ensure staff had completed compulsory training.

YourPlay is a pre-commitment scheme that allows players to set time and spend limits to stay in control of their play. While using YourPlay is optional for players, it is mandatory for venues to have it installed and available on all electronic gaming machines.

The venue was directed to stop operating gaming machines entirely until it rectified the matter. 

“Any venue operator that fails to provide players with the ability to set time and spend limits through the YourPlay system is in breach of a key legal obligation aimed at protecting the community from gambling harm. We are actively monitoring venue compliance with the requirement to have YourPlay available on all electronic gaming machines and will pursue those that opportunistically or deliberately contravene their obligations” said VGCCC CEO Annette Kimmitt AM.

The 35 charges could attract a maximum fine of $758,172.

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