Australia – Victorian Commission for Gambling and Liquor Regulation releases Corporate PlanBy Phil - 14 September 2020
The Victorian Commission for Gambling and Liquor Regulation has released its Corporate Plan for 2020-23.
The plan outlines the commission’s top priorities for working collaboratively with the industry to ensure Victorians and visitors enjoy safe responsible gambling and liquor environments and how it will achieve this by focusing on four main areas; responsive regulatory practice, enhancing the user experience, building and maintaining a sustainable organisation and becoming an influential regulator.
As further detailed in the plan, it will achieve its areas of focus by building high levels of confidence within the gambling and liquor industry, influence compliance levels across the state, deliver high quality services and operate with long term operational sustainability.
“We want to continue to be a regulator that is responsive to industry and innovation and can adjust our regulatory practice to respond to emerging business models and products,” it said.
VCGLR Chief Executive Officer Catherine Myers said: “As a result of the recent bushfires and coronavirus (COVID-19) pandemic, we have adopted an increasingly agile approach to the way we regulate in order to meet community expectations and support industry on its recovery journey. We want to continue to be a regulator that is responsive to industry and respond appropriately to emerging business models and products.”
“Enacting our vision becomes increasingly critical and will require an agile approach to the way we regulate the gambling and liquor industries in order to meet community expectations and support industry on its recovery journey,” he added. “Our response to government priorities and industry needs during these challenging times has highlighted our commitment as public servants and our ability to quickly adjust our operations. We will harness the learning and experience of this time to further enhance our regulatory practice.
“We recognise that different sectors will face significant and unique challenges as they adapt and adjust business models to deal with the social and economic challenges and as they identify new opportunities. We will focus on efficiency in our processes and strong engagement that is responsive to the needs of industry and the community. The Corporate Plan is a roadmap to guide our use of resources and regulatory expertise and to focus on areas of organisational improvement. As important are our dedicated employees and expert practitioners who serve and support our stakeholders with strong integrity and high levels of professionalism. They are vital to the success of the strategies laid out in this plan.”
Catherine Myers, Chief Executive Officer, added: “Our focus is on outcomes aimed at building high levels of confidence in the regulation of the gambling and liquor
industries, influencing compliance levels across, the state, delivering high quality services and operating with long-term operational sustainability. To achieve these outcomes, we must be innovative in the way we regulate the gambling and liquor industries. We commit to greater transparency, increased collaboration with industry and our coregulatory partners.”