Casino Rama Resort has become aware that it has been the victim of a cyber attack that resulted in the theft of customer, employee and vendor information, which has now been published on the Internet.
The operator stated: “We are working with the Ontario Provincial Police (OPP), the Royal Canadian Mounted Police (RCMP), the Ontario Lottery and Gaming Corporation (OLG) and the Alcohol and Gaming Commission of Ontario, and have alerted the Privacy Commissioner of Canada and the Information and Privacy Commissioner of Ontario.Data security is a top priority for Casino Rama Resort, and we take our responsibility to protect our customers’, employees’ and vendors’ personal information very seriously.”
The hacker claims to have accessed information that includes Casino Rama Resort IT information, financial reports regarding the hotel and casino, security incident reports, Casino Rama Resort email, patron credit inquiries, collection and debt information, vendor information and contracts and employee information including performance reviews, payroll data, terminations, social insurance numbers and dates of birth. The hacker claims that the employee information dates from 2004 to 2016, and that some of the other categories of information taken date back to 2007.
As a precaution, Casino Rama Resort has advised customers, employees and vendors to monitor and verify all bank accounts, credit card and other financial transaction statements and report any suspicious activity to the appropriate financial institution.
Casino Rama explained: “There is no indication that the hacker continues to have access to the Casino Rama Resort system. It is possible, however, that the hacker will publish information that was stolen previously. Our internal teams have been working with cyber security experts around the clock since we first became aware of the situation on November 4, 2016 to neutralise the issue and provide further safeguards to our systems.Casino Rama Resort deeply regrets this situation and recognizes the seriousness of this issue. While we continue to investigate we appreciate the understanding of our customers, employees and stakeholders.
Stephen Rigby, President and CEO, OLG, added: “The Ontario Lottery and Gaming Corporation (OLG) is working with its operator after a site-specific cyber attack at Casino Rama. The hackers accessed Casino Rama’s internal computer systems resulting in the theft of customer, employee and vendor information. This cyberattack is contained to the Casino Rama site, as its computer systems are not linked to OLG or other casino gaming facilities in Ontario. We continue to work with Casino Rama, the gaming regulator, and law enforcement to ensure that all necessary steps are being taken to investigate, and contain the incident. OLG is working to ensure that those affected get the assistance they need under these difficult circumstances. Customers, employees and stakeholders are being notified, and measures have been put in place to provide up-to-date information and support.”