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Denmark – Danish Gambling Authority publishes new guide on responsible gambling

By - 6 January 2020

Spillemyndigheden, the Danish Gambling Authority, has published a guide on responsible gambling. The guide is aimed at licence holders, their employees and other relevant stakeholders. The guide is a supplement to the Danish Act on Gambling and the associated executive orders.

The guide includes guidelines for and interpretations of how the rules must be met by licence holders and their employees. In the areas, where it is left to the licence holder to perform a risk assessment, the guide includes instructions as to how the rules can be met.

The guide has been out for consultation with various external stakeholders before the release.

The guide will be updated regularly when the Danish Act on Gambling and the associated executive orders are amended and if practices are changed. Each amendment of the guide will be announced in a news article on the Danish Gambling Authority’s website and the version number on the front page of the guide will be updated to clearly show that a new version has been released.

Highlights include an emphasis that a licence holder’s website or user interface and land-based property’s point of sale must state that it is not allowed for people under the age of 18 to participate in the games. It must inform about responsible gambling and the potential harmful effects of gambling, and the information must be prepared in collaboration with a treatment centre for compulsive gambling. They must also provide information about and contact addresses of Danish treatment centres for compulsive gambling.

The Danish Gambling Authority’s label must be visible to the player at the point of sale. The main purpose of the labelling scheme is to create a safe gambling market and help the player to understand which gambling operators are licenced to provide gambling in Denmark. The Danish Gambling Authority’s label shows that the gambling operator holds a licence from the Danish Gambling Authority and that the Danish Gambling Authority supervises the licence holder.

In terms of self-exclusion, the service must work in a way that ensures that the self-exclusion takes immediate effect, ensuring that the player cannot continue playing after the request of self-exclusion has been made. A service where the player must contact the licence holder, for example by email, will not suffice, as the self-exclusion period will not take immediate effect after the request has been made and the player is able to continue gambling until the request is processed.

A licence holder must inform a player who has self-excluded from the licence holders gambling services about counselling and treatment offers for compulsive gamblers at a Danish treatment centre. If the player is from
Greenland, the licence holder must inform the player about counselling and treatment offers for compulsive gambling at a Greenlandic treatment centre. The information must be provided to the player whether the player has opted for short-term, temporary or permanent self-exclusion.

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