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France – FDJ launches responsible gaming training plan

By - 24 April 2017

La Française des Jeux has said that it has ‘met more than 900 employees of its sales offices throughout France to train them in the prevention of excessive gambling and of the game of minors.’

The group said: “This important training plan, which has seen more than 50 training sessions in one month, follows the new regional organisation of the company set up after the takeover by FDJ of the management of all commercial agencies by the end of 2016. The objective is to strengthen the role of FDJ’s field assistants in the support, advice and training of the 31,100 retailers directly linked to nearly 26m customers.”

The FDJ explained that it “insists in particular on the tools available to retailers to facilitate the refusal of sales to an excessive or minor player.

More than 900 FDJ employees, all over France, will be attending the compulsory seven-hour training course.

This training was designed with retailers, FDJ network inspectors and representatives of the Confederation of Tobacco and the National Union of Newscasters (UNDP) to best meet the needs on the ground. After training, the 900 employees of the sales teams will be responsible for training the retailers they follow and accompanying them on a daily basis thanks to tailor-made and tailored training sessions. The objective of this multiannual program is to train nearly 8,000 retailers in 2017, close to 11,000 in 2019 and close to 12,000 in 2019.

Raymond Bovero, Director of the Responsible Gaming Program for the FDJ Group, said: “At FDJ, we encourage the promotion of an extensive, recreational and serene gaming model based on responsible gaming. The training of our sales teams is one of the fundamental pillars of our policy to act effectively in the areas of the prevention of excessive gambling and the game of minors. Thanks to their privileged and permanent connection with the distribution network, our teams are the first to provide answers on good practices in terms of responsible gaming and develop prevention devices on the ground to best accompany our players and retailers.”

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