Germany – Merkur Casino recognised as ‘most popular gaming facility’By Phil - 9 September 2020
For the fifth time in a row, the Merkur Casino branches have been selected as the ‘most popular arcades’ in a survey carried out by the business magazine Focus-Money, the Deutschland Test and the Cologne-based analysis and consulting company Service-Value.
The Gauselmann Group was also awarded ‘very good’ for the best range of games, the best staff, the highest level of reliability, the best service and the best ambience.
“As the market leader in Germany, the top position is of course our claim – all the better that the game guests see it that way and have given us such an excellent rating,” explains company founder and CEO Paul Gauselmann. “My thanks go to our employees in particular. With their tireless commitment and enthusiasm, they ensure that our guests feel so comfortable every day. ”
Merkur Casino won out in the five individual categories; Range of Games, Personal, Service, Seriousness and Ambience.
A total of 1,376 customer ratings from 14 arcade providers were evaluated.
“We are particularly pleased with the sustainability of the success. It shows that our endeavours to focus on the highest quality in all areas are honoured by the players. Ultimately, it is precisely this quality that the guests appreciate about the venues – and which they search in vain on the Internet,” said Dieter Kuhlmann, Board Member for Gaming of the Gauselmann Group. “We offer our employees perspectives, and this form of appreciation is paid back with a high level of identification and motivation.”
Caption: Merkur Spielbank Leuna-Günthersdorf