Many casino operators still struggle with undetected fraud and theft, high operating costs and inefficient, manual processes. At the same time, business intelligence data are scarce and a huge potential for optimising business processes remains untapped. The Smart Casino Solutions from industry pioneer Dallmeier promise a holistic approach to solve these challenges with an innovative combination of video technology and Artificial Intelligence (AI).
At ICE London 2019, Dallmeier will showcase solutions for the three essential casino areas Gaming, Surveillance and Marketing.
Due to their “analogue” nature, classic table games such as Blackjack were previously difficult to integrate into data processing and analysis. Dallmeier’s Casino Automation Technology (CAT) – the first gaming automation system that is live in a productive environment – uses AI technologies and standard Full HD IP cameras to gather all sorts of data. By doing so, CAT offers a wide variety of insights and automation of core gaming processes: The system recognizes chips and cards, provides real-time information about bet position and bet value, game pace and float value, to name just a few key functionalities. For the first time, this now allows for an accurate player rating, highly increased game pace and a much more effective protection from fraud. CAT is available for Baccarat and Blackjack. CAT for Blackjack will be showcased on fixed appointments only at ICE.
Furthermore, classic surveillance and CCTV also play a major role in casinos: Large areas have to be monitored to protect guests, players, employees and the casino’s inventory. With the new 360-degree version of the patented Panomera® multifocal sensor system, casino operators can cover much larger areas with the same number of operators while at the same time significantly improving overall security due to high resolution, 360-degree view of the overall scene. In case of an incident, operators can zoom into scenes like with a PTZ camera – but without losing the overall picture both in live and recording. Also, multiple operators can zoom in at the same time resolving complex scenarios. All this reduces the cost for video security infrastructure enormously, leading to a significant lower Total Cost of Ownership (TCO).
The Smart Casino Solutions from Dallmeier are rounded off by their marketing aspect. By intelligently combining video technology-based functions (e.g. people counting) with AI based gaming automation technologies and other analysis techniques, casinos can get access to a formerly hidden treasure of data. Gathering, analyzing and understanding those data help casinos better plan their business and make more informed decisions based on the behavior and preferences of their visitors and players.