Supplier News
Malta – BMIT Technologies launches AI-powered customer experience tool
By Lewis - 3 June 2020
BMIT Technologies has launched a new tool to offer an effective customer support tool for its customers worldwide. The tool, an AI-powered intelligent virtual agent, has been developed by EBO, and offered exclusively by BMIT Technologies for gaming companies.
The primary objective of the BMIT Technologies CX Virtual Agent is to automate customer service. In the process it also improves customer onboarding, KYC processes, responsible gaming and marketing.
Whereas EBO.ai builds and operates AI technology that empowers businesses by changing the way they connect with customers, BMIT Technologies are channelling this technology to its customers and helping them unlock the power of Artificial Intelligence.
“At BMIT Technologies we pride ourselves in offering the best technology solutions to our customers,” explained Ing. Christian Sammut, CEO of BMIT Technologies. “Our solutions are built on a resilient infrastructure and supported by the right set-up, a highly experienced team, as well as innovative thinking that helps our customers identify opportunities to enhance their business potential.
“We are very proud to partner with EBO.ai. Their specialism in the world of AI, as well as commitment to excellence and innovation, is in line with our business philosophy and portfolio objectives. We’re very excited about this partnership.”
Dr. Gege Gatt, CEO of EBO.ai, added: “We are extremely excited about the partnership with BMIT Technologies which has established itself as a market-leader and a true catalyst of digital transformation. At EBO, we believe in technology innovation and most importantly, providing customers with the right AI solutions to help them scale quickly and sustainably.
“Our partnership with BMIT Technologies will help us offer advanced virtual agents to a much wider audience, starting from online gaming. The Virtual Agent will help platforms tackle traditional challenges in the iGaming sector.”
