Interactive

Malta – SOFTSWISS Game Aggregator introduces VIP support service

By Lewis - 1 September 2021

The SOFTSWISS Game Aggregator has integrated an improved B2B Support service to manage its VIP client requests.

The VIP Support will include several priority queues for helpdesk tickets – urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, further requests from VIP clients, followed by other regular requests.

On average, the client receives the first response to their request within an hour, while VIP clients will have express priority. Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day.

Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, commented on the development: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support.

“We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”