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Malta – Softswiss improves anti-fraud service with GamCare certification

By - 22 August 2022

Softswiss’ Managed Services anti-fraud team has completed a training course offered by GamCare designed to upskill communication.

The course encourages participants to adopt a more proactive approach with gambling-related harm and escalated safer gambling issues. Responsible gambling specialists, shift leads of the first line support and VIP managers took part in the training.

The anti-fraud support is one of six Softswiss Managed Services, the multi-function department responsible for B2C client support services for online casino and sports betting brands.

During Q1 the anti-fraud team resolved over 75 major complaints regarding suspicious activity in online casinos, saving more than €2.8m.

“Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud team learned how to deal with clients’ enquiries on gambling-related issues and risks as well as how to build communication based on people’s behaviour.

“We aim for perfection in our service, and we care about our clients because security and expertise are at the core of the service we offer at Softswiss,” commented Anastasia Vyshinskaia, Head of Softswiss Managed Services.

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