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New Zealand – SkyCity to begin reopening its casinos tomorrow

By - 13 May 2020

SkyCity Entertainment Group will begin reopening its casinos in Auckland, Hamilton and Queenstown following confirmation from the Government that New Zealand will be moving to COVID-19 Alert Level 2 on May 14.

SkyCity Entertainment Group Chief Executive Officer, Graeme Stephens, said SkyCity is committed to delivering robust health and safety standards to manage the risks associated with COVID-19.

“We have a comprehensive plan in place to ensure our guests and staff feel safe – backed up by contact tracing protocols,” said Mr. Stephens.

SkyCity has developed a new Health Management Framework for COVID-19 that is aligned with the Ministry of Health’s recommendations under Alert Level 2. To minimise potential crowd numbers, the Auckland casino will reopen for SkyCity Premier Rewards Gold, Platinum and Black members only from midday Thursday, May 14 until 4pm Sunday, 17 May. After this time, all SkyCity Premier Rewards members will be able to visit the casino

Similarly, the Hamilton casino will reopen from midday Thursday, May 14 for SkyCity Premier Rewards Platinum and Black members and from 4pm Thursday, May 14 for all SkyCity Premier Rewards members. New customers entering a SkyCity casino will be asked to sign up to the SkyCity Premier Rewards Programme with appropriate photo identification.
Limiting casino patronage to members only, along with facial recognition technology operating on site, will ensure SkyCity can support the Ministry of Health with contact tracing should it be required.

The creation of distinct “zones” on the main gaming floors in Auckland and Hamilton will help to ensure less than 100 guests and staff in a static location at any one time. Electronic gaming machines will be configured to allow appropriate physical distancing between player. The number of seated players at each gaming table will be limited with no back betting permitted to avoid crowding

“We are looking forward to welcoming our customers back to SkyCity and we thank them for their understanding during our period of closure. Our priority will continue to be the safety of our customers and our staff,” said Mr. Stephens.

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