Operators in Brazilian market must register on complaint resolution website
The National Consumer Secretariat (Senacon) and the Secretariat of Prizes and Bets (SPA) announced that all online gambling platforms must be registered on the Consumidor.gov.br platform as a requirement for operating in Brazil.
The National Consumer Secretary, Wadih Damous, emphasized the importance of the new guideline. “The mandatory registration on Consumidor.gov.br is a fundamental step to ensure that the rights of bettors are respected. Now, Brazilians have a direct and efficient channel to register and monitor their complaints, strengthening the balance in consumer relations.”
In turn, the Secretary of Prizes and Bets, Régis Dudena, reinforced the importance of transparency in the operations of betting companies. “The participation of betting operators on the Consumidor.gov.br platform reflects the commitment of the Ministry of Finance to ensure that all practices are conducted according to legal standards, with respect for consumer-bettors.”
With the adherence of betting companies to the platform, various agencies of the National Consumer Defence System will be able to monitor and follow up on complaints.
According to the Ministry of Justice and Public Security Consumidor.gov.br, which already has over 8.9 million resolved complaints and a resolution rate of approximately 81%, will be an important channel for protecting bettors.
To check if a company is authorized, players will be able to check the Consumidor.gov.br platform and search for the operator’s name before placing a bet.
In addition, players will be able to file complaints by accessing the site, searching for the registered gambling company and report the issue. From that point onwards, a 10-day period begins for the betting house to respond. During this time, the consumer and the company can interact.
After the company’s final response, the consumer is guaranteed the opportunity to comment on the received response (within 20 days), classify the issue as resolved or unresolved, and indicate their level of satisfaction with the service.
