Scientific Games launches GameChoice: AI and Advanced Analytics for personalized lottery play
Scientific Games has launched GameChoice, a groundbreaking lottery product recommendation engine designed to enhance the player experience.
Combining artificial intelligence and the company’s SG Analytics, GameChoice delivers dynamic product recommendations, making it easier and more engaging for players to discover new games and navigate their purchasing journey at self-service lottery machines.
GameChoice has already shown its impact on sales. Initial deployments in nearly 10,000 lottery vending machines across one major US lottery’s retail network drove a significant increase in cross-portfolio game purchases (buying scratch and draw games together) and continue to drive millions of dollars in sales. In its first month, GameChoice generated recommendations in more than nine million shopping baskets, generating ~$9.8m in retail sales. The revenue impact to the lottery is estimated at $280,000 per day or $105m per year.
Because GameChoice’s recommendations continuously improve over time through AI and SG Analytics, it provides highly relevant game suggestions that enhance the overall purchasing experience. Scientific Games’ research shows that lottery players often choose the games they know. Most purchases occur within a single product category, and players have limited awareness of the exciting variety of new games or games that offer different experiences from their usual choices.“We developed GameChoice to modernize the lottery experience and meet evolving consumer expectations. By expanding player engagement and boosting game sales, GameChoice helps sustain vital lottery funding to good cause programs such as education, health and welfare,” said Joe Fulton, Vice President of Product Management.
According to Bizrate, 40 per cent of US consumers under 40 years of age who use online product recommendations actively seek them when making any purchase. Furthermore, 51% say recommendations often lead them to buy a new product, and 72% find the recommendations to be helpful.
Players want convenience and choice when buying lottery products. However, sometimes the number of options can be overwhelming, leading players to stay within their comfort zone rather than exploring new or other product offerings. GameChoice solves this by informing players about relevant choices. In the field, shopping baskets in self-service lottery terminals with GameChoice were more likely to contain multiple games and multiple game types versus shopping baskets before the launch of GameChoice.
Scientific Games’ research also reveals that players are comfortable receiving product recommendations, likening the GameChoice experience to familiar online recommendations or in-store coupons.
Scientific Games will demonstrate the new GameChoice product recommendation engine at the North American Association of State and Provincial Lotteries 2025 annual conference, which will be held September 9-12 in Niagara Falls, Ontario.
