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Tag Archives: Safer Gambling

UK – Entain extends safe play partnerships into interactive entertainment

Entain is extending the scope of its work with external partners to provide education and support across additional areas of interactive entertainment, to further strengthen player protection for customers. Through its not-for-profit Entain Foundation, the Group plans to build on work initiated with partners in the U.S., to help video-gaming and e-sports players in the…

Rank Group’s Hawkeye tackles high-velocity online play issue

The Rank Group, including Grosvenor Casinos and Mecca Bingo, is to deploy real-time ‘Hawkeye’ system as part of Safer Gambling rollout within its customer support hub, including around-the-clock customer monitoring. In June, Rank Group launched a new real-time safer gambling monitoring desk to be rolled out across the operator’s Grosvenor Casinos and Mecca Bingo brands….

Safer Gambling Training: support your team and your customers

Over the last decade, there has been a significant shift in focus towards consumer protection and safer gambling. The explosion of the online sector has uncovered plenty of opportunities but also increased the need for support for vulnerable customers who may be at risk of experiencing harm. It has been encouraging to see more operators…