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The Netherlands – KSA launches consultation on updated Responsible Gaming Policy Rules

By - 2 January 2024

The Dutch Gaming Authority submitted its updated Responsible Gaming Policy Rules to various stakeholders for consultation. Among other things, the new policy rules give extra substance to the duty of care and pay attention to the amended advertising rules.

In September, the Ksa published a report on a survey among ten providers into the interpretation of the duty of care and its implementation. This research showed that providers do not always shape the duty of care in the right way, for example because they do not intervene in time in the event of immoderate play or a possible addiction. At the time of the publication of that study, the Ksa announced that it would amend the Responsible Gaming Policy Rules to, among other things, further clarify a number of open standards in the legislation, so that providers can better fulfil their duty of care. These amended policies have now been drawn up and are being presented to various stakeholders, such as addiction experts and providers. With this consultation, they are asked to respond to the feasibility of the policy rules.

The new policy rules stipulate, among other things, that providers must be able to recognize a signal of immoderate gambling within an hour. This is in line with the study’s observation that many providers do not monitor ‘real time’ and sometimes notice signals too late, which can cause players to suffer large losses in a short period of time, for example. When a player deposits more than €700 net in a calendar month (€300 for young adults aged 18-24), the provider must contact the player in question and ask for proof of earnings before the player is allowed to deposit more. Only the money that is already in the account at that moment can be played.

In addition, the new policy rules pay attention to the ban on the use of role models and the ban on untargeted advertising. For example, more substance will be given to advertising aimed at vulnerable groups, such as minors and young adults, and the use of role models for advertising activities.

The Ksa has asked the parties it consults to respond before 1 February 2024, in order to publish the new policy rules in the Government Gazette on 1 April.

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