Aspers Casino in Northampton is delighted to be shortlisted as a finalist in the Northamptonshire Business Excellence Awards 2014.
The award-winning casino has been recognised in the Excellence in Customer Care category following an intensive judging process carried out by organisers Northamptonshire Newspapers Limited in association with the Northamptonshire Chamber of Commerce and Stanair Industrial Door Services.
Aspers was able to effectively demonstrate excellent examples of how the casino monitors and measures customer satisfaction, what training programmes are in place to ensure staff deliver the highest quality customer service, and how the business as grown as a result of delivering improved customer service.
The nomination follows the recent success of the Aspers Group at the Global Gaming Awards held in Las Vegas, where the company was shortlisted as the only European Casino Operator for Best Customer Loyalty Program.
“We’re proud to have been shortlisted in the Northamptonshire Business Excellence Awards”, said David Stratford, general manager of Aspers Casino. “Customer service is integral to the Aspers offering and we are dedicated to providing every customer with a service that exceeds expectations.”
“Our customer service strategies have helped us to see an increase in both customer retention and the number of customers joining Aspers’ Aspire loyalty scheme. To be selected as finalists in the Business Excellence Awards is testament to this success and we look forward to the ceremony in December.”
Now in their 24th year, the Awards are firmly established as a highlight of the Northamptonshire business calendar, with previous winners including some of the region’s best known brands. The winners will be revealed at a gala dinner and awards presentation on Thursday 11 December at the Daventry Court Hotel.