Operator News
UK – Talarius rolls out new service system
By Phil - 10 February 2014
Talarius, the UK’s largest operator of Adult Gaming Centres, has rolled out a new electronic service system to all of its venues across the UK which will help to further increase operational efficiency of the business.
Invested in as part of Talarius’ long term growth strategy, the new system creates a live database which acts as a central hub for all engineers and venue managers. The system provides real time updates so engineers are immediately informed of any machine faults logged by venue managers. This enables Talarius’ bespoke team of high calibre engineers to manage their time more effectively and service the needs of the company in a far more efficient manner than was previously possible.
As a result, overall machine downtime is significantly reduced, ensuring that Quicksilver, Silvers and Winners venues across the country can continue to offer excellent products and services to their customers, seven days a week. The system also provides Talarius’ management team with a central overview of developments within each venue, enhancing the overall operations of the business.
Peter Harvey, Chief Executive of Talarius, said: “We are delighted to be launching this new system, which will improve the efficiency of our operations. Our research has continually shown that customers become dissatisfied when their favourite machines are unavailable and this investment is just one of the steps we’ve taken to ensure we are capable of providing the best possible service for our customers. Talarius has an excellent team of highly skilled engineers who have been hand-picked over the years for their experience and expertise, and this system will allow them to flourish further.”
