Supplier News
US – Golden Entertainment installs Konami’s Synkros Management System at all of its casinos
By Phil - 20 March 2018
Golden Entertainment has selected Konami Gaming to replace existing systems at The Stratosphere Hotel, Casino & Tower, Arizona Charlie’s Decatur, Arizona Charlie’s Boulder, and Aquarius Casino Resort in Laughlin.
All four sites were recently acquired by Golden Entertainment, and through the coming months will connect with existing Sykros sites in Pahrump and Maryland for a portfolio-wide solution. Guests will have the chance to enjoy rewards across all eight casino resorts on the same loyalty card.
“We selected Konami as our partner for core gaming systems across the four newly-acquired casinos for many reasons, first and foremost being SYNKROS’ extremely high reliability,” said Steve Arcana, executive vice president and chief operating officer at Golden Entertainment. “A reliable system is imperative to build upon our reputation and enable us to deliver improved player services as we move forward with this large-scale technology replacement. Another key factor was SYNKROS’ ability to link systems across all our casinos, which allows us to deploy one cohesive brand with a single player card and seamless bonusing capabilities.”
In 2016, Synkros was selected to launch a one-card player loyalty solution connecting Pahrump Nugget Hotel & Casino, Gold Town Casino, and Lakeside Casino & RV Park. Today guests across all three southern Nevada locations enjoy personalized rewards, earned tournaments entries, floor-wide mystery bonus games, and a truly seamless loyalty experience from one property to the next. This single database ecosystem also contains advanced management tools for slots, table games, cage & credit, analytics, finance, and more, with 99.9 per cent uptime reliability.
“As Golden Entertainment achieves record success and expansion, we’ve had the incredible opportunity to demonstrate SYNKROS’ ability to grow with their business,” said Tom Jingoli, executive vice president & chief commercial officer at Konami Gaming. “It began with Synkros’ launch at Rocky Gap Casino Resort in Maryland, and since, Synkros has continued to demonstrate leading strength and reliability to power Golden Entertainment’s growing casino portfolio.”
