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US – Grand Casino Hotel Resort elevates operations with Agilysys Solutions

By - 10 January 2024

With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, has invested in state-of-the-art hospitality-focused technology from Agilysys to attract a greater share of adults planning casino visits and keep them coming back for more.

To elevate Return on Experience (ROE), a key hospitality metric that recognizes the financial benefits of better serving both guests and staff, Grand Casino Hotel Resort invested in an intuitive, cloud-based application that empowers restaurant patrons to choose their own seats while making a reservation. The solution also enables restaurants and other establishments to maximize space utilisation.

The install also includes an award-winning point-of-sale (POS) system that brings leading-edge security along with ease-of-use and transaction efficiency to sales transactions across the property. An intuitive interface minimizes staff training and a broad array of features support a wide variety of customer preferences for point-of-sale transactions.

A contactless, mobile self-service food & beverage (F&B) ordering system provides user-friendly order-and-pay experience, whether in a food court, bar, restaurant or room. A commission-free room and activity guest-facing web booking experience encourages upselling unlimited amenities, such as room upgrades, spa treatments, golf tee times, dining reservations and activity appointments as part of an integrated itinerary that makes it easier for guests to see and manage trip schedules.

An innovative system for the procure-to-pay process enhances productivity and minimizes waste to optimize vendor relationships and purchasing across all departments and locations.

A spa management application ensures an exclusive spa experience for every guest while optimizing therapist and treatment room utilization. A golf course and pro shop management application delivering personalized player experiences drives revenue and streamline operations.

“These Agilysys cutting-edge solutions not only improved hotel operations, but also our casino operations. This interoperability allows our guests to easily use player club points or our tribe-wide gift cards as payment,” said Grand Casino Hotel Resort’s Chief Technology Officer Justin Dunsworth. “Since switching to Agilysys, we have successfully reduced the need to maintain our own infrastructure for these applications, making the investment highly worthwhile,” he added.

The casino hotel destination, located a short drive east of Oklahoma City, is the perfect weekend getaway. The property features more than 125,000 square feet of gaming space with 2,000-plus of the newest Vegas-style slot machines and Oklahoma’s only Keno lounge. Also on site is a luxury 14-story hotel tower and several guest dining selections.

“Gaming and hospitality players must set themselves apart and technology empowers them to do so,” said Agilysys Vice President of Sales Darren Student. “Our solutions maximize ROE by enabling staff to serve guests better through personalization and allowing guests to interact with the property however they choose – whether through their mobile devices or in person. The winning ticket? The right technology and an end-to-end ecosystem of state-of-the-art integrated software modules,” he concluded.

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