US – IGT to install Resort Wallet and IGTPay at three Agua Caliente casinosBy Phil - 22 July 2021
International Game Technology will implement its Resort Wallet cashless solution and its proprietary IGTPay full-service funding solution at all three Agua Caliente Casinos in California: Agua Caliente Casino Resort Spa Rancho Mirage, Agua Caliente Casino Palm Springs, and Agua Caliente Casino Cathedral City.
This deployment of Resort Wallet in combination with the IGTPay solution will give patrons mobile access to funds from all available types of external sources. The available sources can include credit and debit cards, bank accounts, and eWallets. This can reduce contact with cash while increasing player loyalty through enhanced convenience.
“IGT’s innovative Resort Wallet cashless solution with IGTPay technology, offered to patrons through Agua Caliente’s Play Agua app, will help us deliver on our commitment to providing enhanced safety through reduced contact, and offering a more convenient gaming experience,” said Bill Oliver, Chief Information Officer, Agua Caliente Casinos. “We’re proud to be at the forefront of global gaming technological innovation with this new service, and are excited to leverage Resort Wallet and IGTPay to power the industry’s most seamless loyalty program.”
“Implementing IGT’s Resort Wallet and IGTPay solutions will position Agua Caliente Casinos in the vanguard of advanced casino technology and player convenience,” said Ryan Reddy, IGT Senior Vice President of Global Product Management for VLT, Systems and Payments. “By uniquely giving players seamless access to all major funding sources, Agua Caliente Casinos can enhance player engagement and loyalty and attract a more diverse player demographic, which can ultimately lead to increased revenues and profitability.”
Agua Caliente Casinos is scheduled to implement the full suite of IGT’s Resort Wallet modules in 2021. The suite includes both flexible variations of IGT’s cashless offering: cardless and carded. The player’s PIN-protected Cashless Wagering Account can fund both variations either digitally through external sources via IGTPay such as bank accounts, credit cards, debit cards, or eWallets, or through cash deposits at the casino cashier, kiosks and slot machines. Funds in the Cashless Wagering Account are securely maintained for the next play session or property visit, and players can also transfer funds between slot machines onsite, as well as between Agua Caliente’s other properties, or withdraw funds into a bank account. As part of the planned IGTPay full-service funding deployment, Agua Caliente Casinos will benefit from IGT’s experienced Payments team, which has been operating in digital gaming markets since 2013 and will support all aspects of payment-related services.
With the cardless variation of Resort Wallet with IGTPay, players will be able to use Agua Caliente’s Play Agua mobile app to access their Cashless Wagering Account. Players tap their smartphone on a slot machine to card in, and transfer funds electronically to the game.
For patrons who prefer to use physical loyalty cards, the carded cashless variation of Resort Wallet enables them to use their Agua Caliente ACE Club card to access their Cashless Wagering Account. With it, players insert their card into a slot machine and transfer the funds into the game.
IGT’s end-to-end cashless solution unlocks an unparalleled player experience. Following the launch of cashless slot play, Agua Caliente Casinos plans to extend its Resort Wallet-enabled cashless capabilities to table gaming and retail services throughout the enterprise.
The IGT ADVANTAGE system enables responsible gaming information to be displayed through the Service Window and NexGen® display on the slot machine, as well as through notifications on the Resort Wallet-enabled cashless wagering mobile app.