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US – JCM installs more than 1,700 GEN5 Thermal Printers at del Lago Resort & Casino

By - 14 September 2021

JCM Global has installed its innovative and award-winning GEN5 Thermal Printer on all 1,752 slot machines at del Lago Resort & Casino in Waterloo, New York.

The installation was an upgrade of JCM’s existing GEN2U printers and gives del Lago the power to further enhance the guest experience with GEN5’s advanced capabilities.

When del Lago first opened in 2017. JCM installed its iVIZION bill validators and ICB® Intelligent Cash Box System along with the GEN2U printers. This technology upgrade brings the property to the latest generation of TITO thermal printers. The combination of the iVIZION bill validator and GEN5 printer also prepares the property for JCM’s FUZION system and the future of system-managed peripherals.

“As a Casino Operator, we are continually improving the experience and quality of products for our guests. JCM has proven to be a valued partner in these efforts by making the unseen, yet crucial technological pieces faster and more efficient,” said Lance Young, EVP and General Manager at del Lago Resort & Casino.”

“When we partner with a casino, it is a long-term commitment from JCM to provide the property with the highest quality products that heighten security, increase efficiency, and create an enjoyable guest experience. This upgrade from the GEN2U printer to our sophisticated GEN5 printer is a prime example of how JCM supports our customers to evolve as technology does,” said JCM SVP Sales, Marketing, & Operations Dave Kubajak.

JCM’s GEN5 Thermal Printer is the better, faster, smarter printing solution. GEN5 sets new standards in casino printers and enhances the guest experience with forward-thinking technology, such as an incredibly fast CPU and print speed, flexibility to print TITO and promotional tickets, as well as various wager tickets and templated promotional coupons.

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