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US – Northern Quest Resort and Casino to reopen next week

By - 30 April 2020

Northern Quest Resort & Casino in Airway Heights, Washington, just outside Spokane, has said it will reopen on a limited basis on May 5.

A spokesperson said: “We are so excited to announce that we will be reopening our doors and welcoming our guests and Team Members back to Northern Quest Resort & Casino starting Tuesday, May 5! It’s been more than a month since we’ve entertained you and we’re excited to see your (likely) mask-covered faces. The whole world has drastically changed in the past seven weeks. When you come back to Northern Quest, you’ll visibly see those changes impacting your guest experience… and while those changes may seem unfamiliar, you can still expect the same outstanding service, commitment to excellence and welcoming Kalispel Hospitality you’re used to experiencing at Northern Quest.

“We want to assure you that the health and safety of our guests and Team Members is our number one priority. We believe that with enhanced cleaning and sanitisation procedures in place, increased social distancing measures throughout the property, a thoughtful approach to a phased reopening in some areas and everyone’s collective commitment to staying home when they’re experiencing symptoms of illness, we can safely get back to the business of having fun.”

Northern Quest and all its businesses will be following CDC guidelines when it comes to social distancing, cleaning and sanitisation. All Team Members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, their fellow Team Members and the casino’s guests. Guests are strongly encouraged to bring their own masks and to wear them as much as possible while on our property. Masks for guests will also be provided or available for purchase in the retail areas (in limited supply). It will use plexiglass barriers in some areas, floor markers identifying six-foot distancing. Team members will use gloves where appropriate and hand sanitising stations in high traffic areas.

The spokesperson added: “While we understand that some people will continue to choose to stay home and self-isolate, others are looking for a place to safely feel a sense of community during these challenging times. In addition, as one of the largest employers in Spokane and Pend Oreille Counties, we have hundreds of Team Members who want to get back to work and make a living to help support their families. We are grateful that in Spokane and Pend Oreille Counties, confirmed cases are continuing to decrease and more importantly, the Intensive Care Units within our local healthcare system have not been overwhelmed. The most current statistics for cases and hospitalisations can be found at Spokane Regional Health District and Northeast Tri County Health District.”

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