Operator News

US – Sands reopens Venetian and Palazzo

By Phil - 11 June 2020

Las Vegas Sands has reopened both the Venetian and Palazzo towers in Las Vegas on June 4, after a near three-month closure due to the COVID-19 pandemic.

In advance of opening, the team rolled out its Venetian Clean Commitment, new cleanliness and operational protocols that meet or exceed the resort’s already rigorous standards. Under the Venetian Clean program, the resort experience has been adapted to follow guidance provided by government authorities, represented by more than 800 individual initiatives.

Among the top lines of the program, the company increased the frequency of routine cleaning in public spaces and adjusted protocols for cleaning its guest suites, meeting or exceeding CDC guidelines. This includes the use of disinfectants that are EPA registered for emerging viral pathogens, and exploring new technologies such as UV lighting and electrostatic sprayers. Throughout the resort, hundreds of individual sanitization stations that include hand sanitizer or sanitizing wipes have been installed.

Also, guests are encouraged to wear personal face masks and gloves while visiting the resort. Face masks will be worn by all team members, along with additional PPE based on role and responsibilities, and in adherence to state or local regulations and guidance. They are also undergoing additional Venetian Clean training, including proper handwashing, physical distancing, and enhanced sanitization protocols. Prior to their return to work, The Venetian is providing mandatory COVID-19 testing for all employees, as well as optional testing for any members of their immediate households.

Moreover, when guests arrive they receive a Venetian Clean “personal care” amenity kit in their suites, with two face masks, two sets of gloves, hand sanitizer, and sanitizing wipes. Each day, guests are provided fresh masks and gloves. Masks are also provided for day guests, upon request.

Thermal scanners have been placed at every entrance to The Venetian Resort and Sands Expo, providing non-invasive temperature checks upon arrival. Check-in and other guest procedures have been updated to include fewer touchpoints, including the introduction of a new “digital key” technology. Guests can now opt to use their cell phone to electronically open their guest suite door.

Throughout the resort, the frequency of air filter replacement and HVAC system cleaning has been increased, and the company has maximized its fresh-air intake to increase external air flow into the building. In specific areas, there are now hospital-grade HEPA filters.

A team of security officers and certified Emergency Medical Technicians (EMTs) continue to offer service to the entire resort. The property’s EMTs are on site with service available 24 hours a day at The Venetian Resort.

To assess these Venetian Clean standards, the company has aligned with Bureau Veritas, a nearly 200-year-old world leader in testing, inspection, and certification. Bureau Veritas has developed the Safe Guard Hygiene Excellence and Safety Label to support the operational activities for The Venetian. The Cleveland Clinic serves as the Medical Advisor for Bureau Veritas’ health, safety and sustainability programs including Safe Guard.