Supplier News
US – TCS John Huxley Americas strengthens customer service
By Phil - 4 January 2016
TCS John Huxley has made several key appointments in its Americas division, to further strengthen customer service.
Under the direction of Todd Cravens, CEO of The Americas, TCS John Huxley has seen exciting growth in this region, securing a multitude of key accounts and introducing the industry’s first Roulette Technology Center in October. As a result of such advancements, the company sees the addition of Business Development Manager, Tony Maniscalco and Internal Sales Representative, Rhonda Stannard, to further support our customers and secure new business opportunities.
Concentrating on the Southeast and Caribbean account base, as well as the Americas cruise ship industry, Mr. Maniscalco reports directly to Mr. Cravens, bringing with him 25 years of sales and management experience from the coin-operated amusement machine industry. Working out of his home state of Florida, he will be able to service his accounts quickly and frequently, to ensure customer satisfaction.
Mr. Cravens said: “Adding Tony to the team was one of the missing pieces we needed for the Southeast and Caribbean markets. I’m looking forward to watching him thrive in this role in order to help us continue to grow and progress as a business.”
In the newly created position of Inside Sales Representative, Rhonda Stannard is responsible for managing customer accounts, as well as assisting Business Development Managers to ensure the finest level of customer experience. She is an experienced B2B sales & account manager who most recently directed an Inside Sales team in the point-of-sale software industry. Rhonda is based in the TCS John Huxley Las Vegas office.
Mr. Cravens added: “Our focus on the customer experience continues to remain at the forefront of what we do at TCS John Huxley. In this new position, Rhonda will embody this core value, reinforcing our commitment to business partnerships and acting as a reliable touch-point for our customers. I’m delighted to welcome her to our team.”
