Supplier News

Austria –WinWin Austria goes 100 per cent for CPI

By Phil - 24 April 2017

WinWin has signed a long-term preferred partnership agreement with Crane Payment Innovations (CPI), a Crane Co. Company, to specify the SC Advance note acceptor in all its video lottery terminals (VLTs) across Austria.

This agreement deepens an already strong partnership that dates back to 2011, when WinWin began specifying the legacy Cashflow SC note acceptor from CPI.

WinWin is the VLT operator of Casinos Austria and the Austrian Lottery (Österreichische Lotterien). The company, which currently operates 16 VLT outlets across four Austrian states (Lower Austria, Upper Austria, Salzburg and Tirol), has created a new gaming concept in the country by prioritizing the player experience. Gaming takes place in a relaxed atmosphere, with integrated cafés and bars, and great care has been taken to ensure the technology – straight down to the components of the machines – can’t be beat. This includes the note acceptors.

The player experience is proven to soar when note acceptors perform each and every time. That is why WinWin first turned to Cashflow SC note acceptors so many years ago and why they are now specifying its successor, SC Advance.

Management at WINWIN explained that player satisfaction has risen even further since changing to SC Advance, which they said provides “a perfect and seamless interface between the player and VLT itself. It accepts everything it should – on the first time – with zero acceptance of any frauds. And the machines seem to run forever.”

Indeed, SC Advance is known for its powerful performance capabilities. It offers the best first-pass acceptance rate for street-grade banknotes in the industry, so players can be confident to use even the well-worn notes they carry in their wallets. And, by keeping jams and maintenance requirements to a minimum, SC Advance can run without intervention for longer periods of time, contributing to a lower cost of ownership.

“SC Advance has proved itself so well, that we are now working to upgrade our entire field base,” said WinWin management. “The cost savings are really going to add up, too, because we’ll soon only have one product to maintain, train our people on and stock inventory for. We are very pleased that SC Advance will be our standard note acceptor from now on.”

“WinWin is an extremely professional company that demands the highest quality for its customers. Their decision to have only SC Advance in all their slots is a true testimony to its product performance and quality”, stated Anette Jauch, CPI sales director – EMEA Gaming. “WinWin has pledged their long-term allegiance with us by signing the Preferred Supplier Agreement, and we are committed to returning their gesture with the outstanding customer service and product performance they expect and deserve. It is a true pleasure to work with the WinWin team.”