Operator News

Belgium – Elo launches Wallaby self-service stand

By Phil - 7 November 2017

Touchscreen pioneer Elo has introduced the new Wallaby self-service countertop and floor stands for an elegant and simple interactive touchscreen experience in high-traffic environments.

The Wallaby self-service stands deliver an out-of-the-box customer-facing solution that combine a Windows- or Android-powered Elo all-in-one (AiO) touchscreen computer with secure housing for a printer and peripheral connections.

The stands, with an I-Series or X-Series touchscreen computer from 15 to 22-inches, support a multitude of compatible accessories enabling a simple solution for point of sale, self-order, endless aisle, price verification, loyalty programs, brand experience, and patient check-in. The Wallaby self-service countertop and floor stands are available for order today.

Increasingly, customers expect self-service technology options, and traditional brick-and-mortar stores, restaurants, hospitality and healthcare environments are no exception. Retailers are looking for ways to implement technology to enrich customer experiences by freeing POS from the checkout counter and blending e-commerce with in-store experiences. Omnishoppers (multichannel buyers) are the customers retailers need to focus on today, as they, according to the Harvard Business Review, spend four percent more on average. Elo’s new Wallaby self-service stands cater to omnishoppers by streamlining the checkout experience while also enhancing it with software-driven capabilities like attract-loop videos, digital promotions and cross-sell capability.

“Self-service ordering is a win-win for the enterprise business and guest alike,” said Wayne Scarsella, senior vice president of sales at Appetize Technologies, an Elo partner that provides solutions in the sports and entertainment, education, and professional industries. “Appetize’s software on Elo’s new touchscreens and selfservice stands decrease wait times and in some cases, increase order size by more than 20 percent. We are thrilled to partner with industry leader, Elo, in this new wave of retail and foodservice ordering.”

With Elo’s Android-powered touchscreens and EloView, it’s simple to provision devices, refresh content, update software, apps or OS and manage devices remotely via a centralized web portal. With EloView cloudbased management software, users can easily lock down the Android-powered operating system on Elo devices for complete data security and OS version control.

“Self-service is growing exponentially in all areas of point-of-sale, point-of-information, hospitality and healthcare,” said Neeraj Pendse, senior director of product management at Elo. “Early feedback on the Wallaby self-service stands has been incredible, with the stands providing an elegant option that can be deployed in a minimal footprint.”