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Belgium – GTech to run Belgian lottery

By - 8 May 2014

GTech has been awarded a 10-year online gaming system, terminals, and integration contract to provide end-to-end services for the National Lottery of Belgium (NLB).

The proposed contract, which is expected to commence in May 2014, follows a competitive, negotiated procurement process and is based on an IT services model. GTech expects to receive approximately US$174m in revenues over the 10-year term.

“This award is significant for GTech as it allows us to build upon the existing relationship with the Belgian National Lottery which dates back to 1993 when we deployed the Lottery’s first gaming system,” said GTech International President and CEO Walter Bugno. “Working together with the Lottery, we have created customer-focused innovations and new games, and, as a partner, we have gained a deep understanding of the Belgian marketplace as it exists today, and determined what the right path is for the future. GTech looks forward to transitioning from the current contract to the new IT services model and upgrading the Lottery’s operating systems and its retailers with our latest product solutions and services that will create greater efficiencies and drive even higher sales growth.”

The IT services model aims to drive services quality and to closely align GTech’s services with the business requirements of the NLB. It calls for the set-up of integrated business tools, end-to-end processes based on IT industry standard practices (ITIL), and the establishment of a governance organisation responsible for managing operations for the NLB.

“Time-to-market is extremely important in today’s business environment and the same holds true for the lottery business. This Services arrangement with GTech will allow us to introduce innovations more rapidly and be better prepared in the longer term to grow the business in a competitive marketplace. The business alignment through the governance model is key in this model and will allow us to translate new technology into innovative services for our players and to become a more attractive and socially responsible gaming provider,” said NLB’s ICT, Operations and Procurement Director Roger Malevé.

Under the terms of the award, GTech will provide the NLB with best-in-class and secure gaming technology, performance driven services, and an integrated business environment. The company will provide its Enterprise Series (ES) central system solution and replace the NLB’s existing terminal base with 5,550 Altura GT1200 terminals. GTECH will also deploy mobile and handheld terminals as well as self-service ticket checkers.

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