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Canada – InvoTech offers Casino Rama a uniform approach

By - 13 February 2014

Canada’s Casino Rama has implemented a Uniform System to track and maintain the asset value of the casino resort’s 15,000 uniforms.

It has been developed by InvoTech Systems, a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry operators.

Helen Cooper, Director of Hotel and Resort Operations for Casino Rama, one of Canada’s premier entertainment destinations in the heart of Ontario’s Lake Country, said; “Our team estimates we save 15 hours a day in labour with InvoTech. This is huge. With our old system, we had to have people on site 24 hours per day processing each uniform item. InvoTech scans, counts and records entire racks and carts of uniforms in seconds. It is a huge increase in productivity. InvoTech also eliminated waiting lines for staff queuing to pick up uniforms. Now they swipe their ID card one time and their clean uniforms are automatically delivered to them.”

The InvoTech system communicates with Casino Rama’s White Conveyors U-Pick-It automated uniform delivery system that moves specific uniforms quickly and neatly to the appropriate employee’s hands. Casino Rama has a uniformed crew of almost 2,000.

‘A more efficient way to do business’
The InvoTech system utilizes easy-to-use touch-screen monitors and advanced UHF-RFID technology that automatically reads and records durable waterproof tags on the uniforms without manual sorting. “We did not have to build anything special to install InvoTech and start working,” said Cooper. “We were looking for a more efficient way to do business and InvoTech provides it. The system also forecasts our budget for new articles because we know how long each garment has been used. InvoTech’s training and installation team was very professional and got us up to speed quickly.”

Casino Rama will soon mark its 20-year anniversary. The property opened as a standalone casino, but now is a full service, all-suite destination resort with 289 luxury suites. “We have grown since opening and our uniforms are part of that growth. Some of our crew members have six different uniforms. InvoTech manages this perfectly; our old system couldn’t handle that much detail.”

Other InvoTech clients include MGM Resorts International, Hyatt Hotels, Marriott, Hilton Hotels, Universal Studios Florida, Wynn Resort Las Vegas and Macau, Madison Square Garden, MSR-FSR Laundry, Empire State Building, Loews Hotels, Mandarin Oriental, and other leading companies. InvoTech’s international customers include the Venetian Macau Resort Hotel; MGM Grand Macau; Four Seasons Macau; Grand Hyatt Shanghai, China; Burswood Entertainment Complex, Australia; Sheraton Seoul, Korea; Resorts World Sentosa Singapore; and Palace Resorts, Mexico.

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