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US – Agilisys to integrate OfferCraft’s gamification promo offers

By - 30 January 2018

Agilysys, a provider of next-generation hospitality software, is to distribute OfferCraft’s expertise in artificial intelligence and gamification within the casino sector.

OfferCraft, a Las Vegas-based company, has already enjoyed notable success in the casino industry stateside with a series of deals with big name operators such as the Palms, M Resort, SLS Las Vegas, Downtown Grand, Sycuan Casino in San Diego and Swinomish casino in Washington.

The crux of its offer is to inspire a target audience to do what a casino operator wants them to do. It does this by gamifying the offer by developing interactive games for loyalty club members allowing them to win dining discounts, credit for slot play, free hotel stays and cash prizes. The secret to this is to engage the audience on devices with which they’re familiar and already using, which means of course, their smartphones.

Typical games include Spin to Win, slot machine games and scratch-to-win style games.

As part of the new relationship, OfferCraft’s software is being integrated with Agilysys’ point-of-sale and property management solutions to help hospitality venues increase revenue and guest satisfaction.

“This is the future of how companies will distribute and manage their marketing incentives,” said Aron Ezra, Chief Executive Officer of OfferCraft. “It’s already happening. Our customers have enjoyed huge revenue increases and paper cost savings from using OfferCraft, and this partnership with Agilysys means we’ll be able to make our software even more powerful and convenient for operators. We’re thrilled to be working with Agilysys on an innovation that is having such a transformative impact across the hospitality world.”

OfferCraft’s patent-pending Intelligent Offer Engine (IOE) enables offers, coupons, vouchers and rewards to be distributed digitally, and to change themselves into something different if they’re initially ignored by a patron. If an incentive fails to motivate someone, it transforms itself into something more tailored to that person’s specific desires.

The IOE is now fully compatible with Agilysys PMS and POS products. With the new integration, offers can be distributed across virtually any channel: email, text message, social media, digital signage, websites, Agilysys terminals and much more. Each intelligent offer then tracks how the recipient is interacting with it and adjusts itself based on patron behavior. These offers can go up or down in value, can be gifted to a friend, can convert themselves into a mystery reward, can be swapped for alternatives, and much more.

“We believe OfferCraft’s technology can help our customers dramatically increase offer redemptions, guest loyalty and profitability,” said Larry Steinberg, Senior Vice President and Chief Technology Officer at Agilysys. “The cloud-based solution reduces promotional costs and collects valuable behavioral data about customers’ preferences to allow hospitality operators to strategically change future outreach campaigns. With the integration to Agilysys POS and PMS solutions, operators will be able to further improve guest communications and deliver a truly one-of-a-kind guest experience.”

The integrated Agilysys and OfferCraft solutions will be available later this year.

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