Interactive

Belarus – SOFTSWISS First Line Support processes 450,000 player requests in Q2

The SOFTSWISS First Line Support team processed more than 450,000 player requests in the second quarter of 2021, a near-20 per cent increase in the number of resolved queries compared to the same number in the first quarter.

The SOFTSWISS First Line Support Team takes over the full support of online casino platform players. Communicating with players via live chat and emails in multiple different languages, the service handles issues or bugs reported by players and and performing player KYC checks who request withdrawals.

The team further revealed that the number of cashouts has also risen by 13 per cent, peaking at 75,917 in Q2, compared to 65,715 in Q1. The First Line Support service shows daily stats of 4000 resolved chats and 2500 cashouts made with an average 82-85 per cent Customer Satisfaction Index.

Yan Fursa, Head of First Line Support at SOFTSWISS Managed Services, said: “The SOFTSWISS First Line Support team is, at its core, a versatile team. Our department serves as a kind of an intermediary between the player, client, and the casino world.

“We operate 24/7 to deliver all our customers the best service possible, being 100 per cent transparent and unbiased. The FLS Team supports hundreds of players around the world, delivering the quickest and most reliable service possible.

“On a daily basis, we deal with all types of player queries, including the most complex technical ones in nature. The team is excited to be able to make a difference for SOFTSWISS clients as well as generate additional player value.”