A year since the install of its DRGT casino management system, Switzerland’s Casino Interlaken is singing its praises.
Casino Interlaken came to DRGT with an ‘SOS’ call as its system had failed. The problem was so bad that it had affected all slot machines. The casino was forced to switch off all slot machines for a full seven days due to problems with the system of the previous supplier.
Oliver Grimm, CEO of Casino Interlaken, said: “We were faced with real damage to our corporate image – we had to react immediately. The previous systems supplier was no longer a viable solution for us – we made the conscious choice of moving to a new systems supplier.”
This choice was DRGT. The management team looked to the systems experience in other Swiss casinos – and the feedback for DRGT was overwhelming. Within four weeks of placing the order, DRGT had made the complete installation. “The speed from order to implementation was excellent”, Mr. Grimm continued. “The DRGT team is extremely professional. We are very pleased with the DRGT system and we can look back on 12 months of the system working excellently.”
Jens Sellgard, COO at Casino Interlaken added: “The DRGT system is very stable – and I am referring to both hardware and software. The software is easy to handle and we have complete reports of our slots at our fingertips. We really appreciate that.”
Christian Eder, Operations Director at DRGT, added: “The excellent feedback in the Swiss market contributed to Casino Interlaken management deciding in favour of DRGT. We had a customer in real problems and I am very proud of the quick and professional support our team gave them to ensure that their casino could return to normal business. Today they profit from a system that is serverless, so has no single point of error, and that offers a host of benefits. Last but not least, we have the service to match.”
Casino Interlaken was opened in 2002 and offers over 120 slots and five live gaming tables.