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US – Artichoke Joe’s delighted with Dallmeier jackpots and security

By - 9 July 2013

Two years into into their install, the progressive jackpots at Artichoke Joe’s Casino keep the adrenalin flowing fast whilst a high-definition video system by Dallmeier keeps the necessary security tight.

Located only three miles from the San Francisco International Airport, Artichoke Joe’s has developed into a casino over 20,000 sq. ft. (over 1,800 m2) in size, with 38 gaming tables, one restaurant and a sports bar. The casino, which is still family owned and has become a permanent fixture in San Bruno, California, never closes, opened 24 hours a day, 365 days a year.

In 2011 the existing analogue CCTV system was to be replaced with ultramodern HD technology. On the recommendation of a casino consultant, those responsible for security and surveillance at the casino turned to the German video experts Dallmeier, present with their innovative products on the North American market for more than ten years. Dallmeier, developers and manufacturers of professional video security and surveillance systems, offer holistic solutions for professional video surveillance systems: from high-resolution camera technology through extremely high-performance recording hardware on to intelligent video management systems. Moreover, Dallmeier employees are also experts when it comes to providing the best advice to casinos and planning an individual, custom video security and surveillance solution.

Vincent de Fries, Surveillance Manager at Artichoke Joe’s, said: “The image quality of the HD cameras is unbelievable. The casino has installed vandal-resistant dome cameras that supply HD video in real time in the H.264 format, the most modern standard to date for high-efficiency video compression. In addition to extensive functions for automatically and manually optimising images, the cameras are equipped with many additional configuration possibilities specially configured for demanding applications in the casino sector. The cameras can be run conventionally with 12V DC or with more sophisticated Power over Ethernet that enables quick, easy and cost-effective installation. The fix dome cameras are supplemented with several high-speed PTZ cameras with 10x optical zoom and full HD video (1080p).

The video is recorded on several DMX 2400 Smatrix, a VideoIP appliance with integrated storage system. The DMX 2400 excels with its space-saving construction, expanded storage capacity with maximum data security.

The entire video system is controlled through a professional and extremely efficient management system, the SeMSy Security Management System. Workflows and complex manoeuvres can be deposited in the system, allowing for very easy and intuitive operation by personnel. The graphic interface provides every user with a quick overview of the cameras and associated monitors. “The GUI is really simple to operate,” confirms Vincent de Fries, “something which, in addition to the high image quality of the cameras, was one of the main reasons for the decision in favour of Dallmeier.

Since operations started, the system has been running without any problems. Mr. de Fries is also satisfied with the service. “The support provided by Dallmeier and the local systems installer Surveillance Systems Integration (SSI) is excellent.”

Moreover, Artichoke Joe’s Casino can rest assured that a good choice for the future has been made – even if the developmental cycles for new technologies are getting shorter and shorter. For it is important to Dallmeier not merely to sell products, but also to win over the customer as a competent partner.

Dieter Dallmeier, President and CEO at Dallmeier, said: “Security calls for trust. That is why we feel it is important to produce high-quality products with a long lifetime on the one hand and openness for new developments and innovations on the other hand, thanks to their open platform and without new, large investments having to be made at a later date.”

Joe McDevitt, President of Dallmeier electronic Inc. USA, added: “Our video systems grow along with technology changes and can be adapted to new requirements without the traditional problems.”

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