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US – BetMGM to integrate GameSense responsible gaming programme

By - 21 April 2021

BetMGM will integrate GameSense into its platform, a responsible gaming programme licensed to MGM Resorts by the British Columbia Lottery Corporation (BCLC).

The agreement marks the first time an online gaming operator in the United States will utilise the programme.

Developed by the BCLC, GameSense incorporates responsible gaming resources and education into the customer service model – providing every player with tools and support to make informed decisions and play responsibly.

It connects players with trained specialists, known as GameSense Advisors, and focuses on positive, transparent, and proactive communication to educate players about healthy habits and how to keep gaming fun, safe and responsible.

“As the mobile gaming industry in the U.S. continues to grow, responsible gambling is a key focus for BetMGM and is critically important for the industry as a whole,” said Adam Greenblatt, Chief Executive Officer, BetMGM.

“GameSense presents a forward-thinking approach to responsible gambling. We look forward to empowering our players with a proven programme, designed to help support a positive gambling experience.”

GameSense is expected to be fully integrated into the BetMGM platform later this year. The programme comes alive through engaging content and customer interactions, and is designed to help guests and customers make informed decisions while wagering.

“As online gambling and sports betting increase in popularity, BCLC is so pleased that BetMGM is offering players more opportunities and resources to support healthy play with our GameSense programme,” commented BCLC Interim CEO and President Lynda Cavanaugh.

“BCLC’s commitment to player health extends well beyond British Columbia and we look forward to working with BetMGM to increase our mutual understanding about how best to provide players with the tools that enhance positive-play decisions.”

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