US – MGM Resorts and BetMGM make joint responsible gaming commitmentBy Lewis - 9 March 2021
MGM Resorts and BetMGM have announced a unified commitment to responsible gaming and to providing the tools needed to help players make responsible, informed decisions while playing. This comes as MGM Resorts and BetMGM join the National Council on Problem Gambling in promoting Problem Gambling Awareness Month throughout March.
With sports betting and iGaming rapidly expanding access and growing in popularity across the United States, BetMGM is prioritising responsible gaming by integrating education and outreach into the player experience and through customer service.
As part of a new joint-initiative, BetMGM and MGM Resorts’ employees will participate in a weekly educational series provided by EPIC Risk designed to provide employees with unique and diverse perspectives on problem gambling and insight into how operators can play an important role in problem gambling prevention.
“We’re committed to providing BetMGM employees with the responsible gambling tools, information, and empowerment they need to ensure the highest level of customer service and care possible,” said Richard Taylor, Responsible Gambling Program Manager, BetMGM.
“Throughout the month they’ll hear from experts about the nature of problem gambling, the importance of research and policy, and the role they can play in preventing problem gambling. We’re pleased to collaborate on this critical initiative.”
BetMGM is also promoting the Eighth Annual Gambling Disorder Screening Day, led by Harvard Medical School faculty at the Division on Addiction, Cambridge Health Alliance.
The event provides resources including an online screening toolkit to enable individuals to identify if they may be exhibiting behaviours associated with increased risk of harm. Additionally, BetMGM will be adding further responsible gaming resources and tools within the BetMGM app.
Stephen Martino, SVP & Chief Compliance Officer, MGM Resorts, said, “MGM Resorts has a long and storied history of supporting responsible gaming efforts and we are proud to support the NCPG’s efforts in addressing problem gambling.
“Our team members stand ready to assist guests in to helping them understand the risks, where to get help, and ultimately, how to make sure that gambling remains fun.”