Supplier News

US – Web-based reporting, a mobile player app and facial recognition solutions shine for DRGT in Las Vegas

By Phil - 19 October 2023

DRGT was at this year’s G2E in Las Vegas showing its newest solutions in web-based reporting, a mobile player app and facial recognition.

The company’s state-of-the-art systems are developed using the latest technology, resulting in the unique ability to operate without a server, in so doing simplifying system installation and implementation, and ensuring customers total management control over their entire operation/s.

At present the company’s modular, flexible, and cost-effective system and jackpot solutions operate across over 70 different countries, and on more than 80,000 gaming devices, boasting some of the most powerful functionality in the world.

Alex Stiglich, Managing Director of DRGT in Colombia, Paraguay, Peru & Uruguay, picked out the company’s new web-based reporting suite as being the star of the show.

“The look of it alone, when we were doing demos, ended up drawing further attention and additional people. I really must commend our developers in Graz, Austria – what we now have is something really special. Granted we have always enjoyed considerable custom based on our initial reporting software, but this is next level. The functionality, ease of use, uniform UI and interoperability between player and operations reporting is quite phenomenal, and the speed unprecedented

Alfredo Moreno, Managing Director of Mexico, said: “I agree. As always, the Mexico office, understandably, had a major presence in Vegas and our customers and prospective customers kept the six of us busy too. Everyone had nothing but good things to say with those ‘little’ extras often being the talking point: things like being able to switch to either a light or dark mode, and that within a report on games you can simply type a player name in the search bar and move directly to player data without having to change applications or search within a menu for the player data tab. The graph options and pre-populated historical reference periods were also a winner. This new stuff really is even more customer-centric.”

The launch of the new Player App at G2E also went better than expected.

Mr Moreno said: “As I said before the show, the drApp allows players to ‘connect’ to their EGM via an ever-changing QR code presented by our drScreenUltra player interface, or a static code on the EGM itself, and also offers top-up functionality directly via a player’s bank card – these two bits if tech were a hit on their own.”

DRGT CEO Jurgen De Munck added: “The drApp was also quite a discussion point for the marketeers at the show, not just the Slots and Tables managers. It was really great to see how they immediately caught on to the communication opportunities it presented to them. The fact that direct push notifications could be sent to individual players, clusters of players or an entire database got them really excited – as we all know, that little round red dot with a number in it showing (unread message/s) on the home page of your phone is a great ‘engagement initiator’.

With mobile phones now bringing biometrics to the masses to ‘unlock themselves,’ DRGT’s access solutions now offer that functionality too.

Mr De Munck said: “We started to offer a similar type of solution during COVID when we were able
to integrate mask and temperature recognition scanners into our access control gates and the obvious evolution from that was proper facial recognition, in so doing, removing the need for any sort of tapping or swiping to enter an establishment.”

Mr Stiglich added: “As well as the need for a staff member to physically verify the player once they have swiped or tapped at the entrance gate – our facial recognition tech does that automatically.”

DRGT sees itself well-positioned for expansion having managed to navigate itself through tthe COVID pandemic and has shown some considerable growth since then.

Mr De Munck explained: “Luckily, we were almost debt free ahead of the onset of the initial lockdowns, and as such, in a very fortunate position – one many businesses wished they were in too in 2020 when it all started. You know we celebrated our 20th anniversary in 2023 and I can proudly say that after two decades of solid organic growth we remain a financially sound company – in fact we’ve actually grown our installed base by I’d estimate in excess of 15 per cent since the beginning of last year.”