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Gallaun will lead the international Customer Engineering team
Impera GmbH, a leading developer of innovative gaming solutions and part of the Novomatic Group, has appointed Oliver Gallaun as Head of Customer Engineering.
Having been an integral part of Impera for many years, Oliver Gallaun has made a significant contribution to the company’s technical customer support and engineering organisation. Through his extensive product expertise, solution-oriented approach, and close collaboration with customers, distribution partners, and internal teams, he has helped establish the high standards of technical service for which Impera is recognised today.
In his new role, Gallaun will lead the international Customer Engineering team, driving its continued development while strengthening the collaboration between product development, sales, and customers. His focus will be on ensuring seamless product integration, technical excellence, and long-term customer success across international markets.
“Oliver combines outstanding technical expertise with a deep understanding of our customers’ needs. His leadership, commitment, and passion for delivering excellent service make him the ideal choice to lead our Customer Engineering organization. We are delighted to see him take on this new role and wish him every success,” says Jürgen Burgstaller, Managing Director of Impera GmbH.
Commenting on his appointment, Oliver Gallaun added: “Customer Engineering is about much more than technical support. It is about building trusted partnerships, understanding our customers’ requirements, and helping them achieve long-term success. I look forward to leading our talented team as we continue delivering innovative solutions and outstanding customer service.” The appointment underlines Impera’s ongoing commitment to combining technological innovation with premium customer support, ensuring customers and partners worldwide continue to benefit from reliable expertise throughout the entire product lifecycle.
