1xCare and FEJAR partner on gambling harm prevention

1xCare and Spain’s FEJAR to cooperate on preventing gambling-related harm and improving access to support

1xCare and the Federación Española de Jugadores de Azar Rehabilitados (FEJAR) have entered into a Memorandum of Partnership to cooperate on preventing and reducing gambling-related harm, improving access to appropriate support, and advancing responsible gambling education and evidence-based practice.

1xCare has been established to consolidate work in research, education, technology, and player well-being under one framework. FEJAR brings experience in prevention, and in support and assistance for people affected by gambling-related problems and their families. The collaboration sits within 1xCare’s Support and Well-Being pillar.

As an initial area of cooperation, the two organisations intend to explore opportunities to support and strengthen access to FEJAR’s online therapy and support services, including for people who face geographical or other barriers to in-person assistance.

The memorandum places independence and safeguarding at the centre of the collaboration. FEJAR retains full responsibility for its professional methods, therapeutic processes, and decisions concerning individual beneficiaries. Support provided through the partnership will not be conditional on the endorsement of any commercial product or operator, will not be used for marketing or customer acquisition, and will not give 1xCare or any donor access to beneficiaries or influence over individual care. Beneficiary confidentiality and data protection are preserved in line with the General Data Protection Regulation.

“Responsible gambling is a commitment; it is non-negotiable and sits at the centre of everything we do.” said Simon Westbury, Chairperson of 1xCare. “This partnership is built on independence and respect for FEJAR’s expertise. Our role is to help strengthen access to support for people affected by gambling-related harm, not to direct how that support is delivered.”

The memorandum provides a framework for cooperation. Any specific initiative, including funding, defined services, or the processing of personal data, will be subject to a separate written agreement, proportionate due diligence, and each organisation’s governance procedures. The partnership is non-exclusive, and each organisation remains independent.

Gerardo Rodriguez Velo, President commented: “At FEJAR, we believe that preventing gambling-related harm requires a strong commitment to prevention, accessible support, and the well-being of affected individuals and their families. This partnership offers an opportunity to explore ways to strengthen access to support services, while safeguarding FEJAR’s professional independence and ensuring that the needs of beneficiaries remain at the centre of our work”.

“1xCare is focused on demonstrable and meaningful change across all the responsible player protection touchpoints,” added Westbury. “We look forward to working alongside FEJAR and other organisations that share the goal of better protecting players.”